Your Cafesti Machine carries an in-house one (1) year warranty claim.
To make a warranty claim please reach out to our technical support department by sending an email to firstname.lastname@example.org with your original order details. We will attempt to troubleshoot the problem with you over the phone/chat/zoom and will further instruct you if your product needs to be returned for service. Please note that in case of a return the customer is responsible for shipping the item back to us, but Cafesti Coffee Ltd will cover return shipping costs to you.
Limitations of Warranty
- Normal wear and tear.
- Use of the machine for any unintended purpose. The intended purpose is defined in the manual.
- Routine maintenance, cleaning, and servicing.
- Claims or damage arising from failure to maintain the machine properly including regular cleaning and descaling.
- Claims arising from using your equipment in a non-domestic environment.
- Claims arising from any problem with the supply of electricity or water.
- Cosmetic damage such as damage to paintwork or dents or scratches to your machine.
- Claims arising from your failure to follow the Cafesti manual instruction.